Google looks for Advertising Operations Associate - São Paulo/SP

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São Paulo-SP

Descrição da vaga

This position is based in Sao Paulo, Brazil.

The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.

The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the team better serve Google's worldwide advertiser base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include developing scalable support solutions, managing advertiser accounts or proactively reviewing and improving existing business processes. You will get the opportunity to work on a wide range of projects with a diverse team of colleagues across the globe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, project management, or consulting.

Responsibilities:

• Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users also manage customer inquiries by phone, e-mail, and/or live chat.
• Develop innovative ideas to drive process, product and support improvements.
• Collaborate with Specialists, Engineers, and Product team members on new feature development.
• Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
• Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

• BA/BSc degree. In lieu of degree, 4 years of relevant experience.
• Demonstrable experience in customer support, account management (direct and/or offline), marketing (product direct and/or offline), marketing project management, or consulting.

Preferred Qualifications:

• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Must possess fluent verbal and written language skills in both Portuguese and English.
• A strong desire to grow and build a career as an online advertising professional.
• Action-oriented professional with strong bias to drive innovation and improvements.

Descrição da empresa

Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success. We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate about their lives as they are about their work.

Informações adicionais

Publicado:

27 de fevereiro de 2012

Tipo:

Tempo integral

Experiência:

Não aplicável

Funções:

Publicidade 

Setores:

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